# Support

{% hint style="info" %}
**Support Hours:** Opening times: Monday to Saturday  - 10:00am - 20:00pm BST
{% endhint %}

## How to get support

If you need help, we are more than happy to assist. Support will only be provided via Discord through the Ticket System. Before opening a ticket, please ensure that you have consulted the documentation and that your problem is not already notes within the documentation.

**Tickets will not be monitored our answered outside of these hours.**

<figure><img src="/files/QpoYt73AJ9y3TrtkTxOC" alt=""><figcaption></figcaption></figure>

## When to get support

Tickets will only be monitored during our support schedule hours which are&#x20;

**Monday to Saturday | 10am to 8pm (BST).**

Tickets will not be monitored or responded to outside these hours.&#x20;

Before attempting to seek support, please ensure that you have first read our documentation and have at least a basic understanding of programming to allow us to effectively provide support.

*Failure to follow these steps / requirements may result in your ticket getting closed.*

*We reserve the right to reject or decline to provide support to anyone without reason. We will only attempt to provide support to customers who have purchased assets directly from our store or through an authorised third party seller\**

> ***\*Please reach out to us before purchasing through a third party seller to ensure that the seller is authentic and an authorised third party seller. We are not responsible for any misrepresentation made by any other party or any purchases made from an unauthorised party.***


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